Who are we?
Claranet Limited of 21 Southampton Row, London WC1B 5HA ("we") are committed to protecting and respecting your privacy. For the purpose of the Data Protection Act 1998 ("Act"), the data controller is Claranet Limited. For purposes of this policy, the term “visitor” includes visitors to our website who are not yet customers.
What does the Privacy Policy do?
Claranet has developed this policy because we want you to feel confident about the privacy and security of your personal information. Claranet Limited is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal information.
When we refer to "personal information" in this privacy policy, we mean information, which identifies you as an individual. We may hold and use data about you in your capacity as a consumer, a business customer or as an individual when you visit our websites. We assume that you want us to protect your information and you consent to us doing just that.
This privacy policy only applies to how Claranet deals with your personal information. It does not apply to any other company or to any other company´s websites even if you access them through Claranet.
What information can we collect from you?
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site www.claranet.co.uk/ ("our site"). This includes information provided at the time of subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
- We have information about your use of our services (such as the amount of time you spend on-line), which we use to manage our network, and for billing. We may also use this information for marketing products and services but we will give the option to opt out of receiving this material.
- We may ask you from time to time about what use you make of the services we provide, what other services you would like us to provide in the future, and for other information, such as lifestyle data.
- We collect information from visitors to our websites to help us to make improvements to the websites and to the services we make available. We may share this information with our advertisers and to other companies which offer their goods or services on our websites. It helps to show these organisations how effective our websites are as sales channels for their products.
- We may also monitor and record our communications with you, including e-mails and phone conversations. Information which we collect may then be used for training purposes, quality assurance, to record details about the products and services you order from us, and in order to meet our legal and regulatory obligations generally
- We may receive personal information about you from other companies and organisations (for example, for marketing purposes) and we rely on these third parties to obtain your consent for us to use this information.
- We receive information from other telecommunications operators about their customers where we share customers.
Credit checking and account management
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When you order goods and services from Claranet, we may make enquiries about you for credit reference purposes. These enquires include searching your records held by a Credit Reference Agency (CRA) and checking any details held on you by Fraud Prevention Agencies (FPA's). When CRA's receive a search from us they will place a footprint on your credit file that may be seen by other organisations. At all times where your information is disclosed to us we will protect it in accordance with this policy and keep it secure. We do this to help protect you from identity theft and fraud, and also to prevent and detect crime and money laundering.
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Information on applications will be sent to CRA's and will be recorded by them. We may also give them details of your accounts and billing information, including how you manage it/them to CRA's We may tell them about payments you make to us, your account balances, and payment defaults We may also give them historical information we hold about your payment history with us. If you do not pay your bills on time, CRA's will record this information and it may be supplied to other organisations by CRA's and FPA's to perform similar checks and to trace your whereabouts and recover debts that you owe to them as well as us.
Do we share your personal information with anyone else?
We sometimes use other companies to provide services to you or to provide services to us. To enable them to do this, we may need to share your personal information with them. When we do so, these companies are required to act in accordance with the instructions we give them and they must meet the requirements of the Data Protection Act to keep the information secure.
We may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation.
For how long does Claranet keep personal information?
Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.
How do we protect your data when it is transferred out of Europe?
Claranet complies with Directive 95/46/EC which relates to the processing of personal data and on the free movement of data. Countries in the European Economic Area (EEA) are required to have a similar standard of protection of personal data but this is not always the case in countries outside of the EEA. We do sometimes transfer data outside the EEA but before doing so take steps to ensure that your data will be given adequate protection as required by the Data Protection Act.
How can I change the personal information Claranet holds about me?
If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made.
How do we protect your personal information?
We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing.
When do we use Cookies?
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Cookies cannot be executed as code or used to deliver a virus. Cookies help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to our site.
What type of Cookies do we use?
Two types of cookies may be used on this website, session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
We may use a third party to serve advertisements on our site. Cookies may be associated with these advertisements to enable the advertiser to track the number of anonymous users responding to the campaign. We do not have access to or control of cookies placed by third parties.
Third party internet sites that you can link to from Claranet's websites are not covered by our Privacy Policy, so we urge you to be careful when you enter any personal information online. Claranet accepts no responsibility or liability for these sites.
Other companies which advertise or offer their products or services on our website may also allocate cookies to your PC. The types of cookies they use and how they use the information generated by them will be governed by their own privacy policies and not ours.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Where We Store Your Personal Data
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. Our company databases are accessible only by persons who have entered into and are bound by a confidentiality and nondisclosure agreement with Claranet.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How can I find out what information Claranet holds about me?
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms/web portals we use to collect your data. You can also exercise the right at any time by contacting us at Claranet Limited, 21 Southampton Row, London WC1B 5HA or by email at privacy@uk.clara.net. Our site may, from time to time, contain links to and from the websites of our partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How do I access the Information
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Claranet Limited, 21 Southampton Row, London WC1B 5HA or by email at privacy@uk.clara.net.